Coaching Quotes

We have collated a collection of quotes from leaders and surveys articles to help you appreciate what other organizations have discovered about the power of coaching. It provides a glimpse of what coaching has done for these organizations and how it has help managers to become more effective leaders.

Business Wire Jan. 4, 2001

  "...what is believed to be the first major study to quantify the business impact of executive coaching...The study included 100 executives, mostly from Fortune 1000 companies, who received coaching...Half of the executives in the study held positions of vice president or higher (including division president, general manager, chief executive officer, chief financial officer, chief information officer, partner, principal, and practice leader). Almost six out of 10 (57%) executives who received coaching were ages 40 to 49, and one-third earned $200,000 or more per year.  
  The coaching programs that executives participated in were a mix of both change-oriented coaching -- which is aimed at changing certain behaviors or skills -- and growth-oriented coaching -- which is aimed at sharpening performance. The coaching programs typically lasted from six months to one year.  
  Among the results of the study: The coaching programs delivered an average return on investment of 5.7 times the initial investment in a typical executive coaching assignment -- or a return of more than $100,000 -- according to executives who estimated the monetary value of the results achieved through coaching.  
  Among the benefits to companies that provided coaching to executives were improvements in:  
  Productivity (reported by 53% of executives) Quality (48%) Organizational strength (48%) Customer service (39%) Reducing customer complaints (34%) Retaining executives who received coaching (32%) Cost reductions (23%) Bottom-line profitability (22%)  
  Among the benefits to executives who received coaching were improved:  
  Working relationships with direct reports (reported by 77% of executives) Working relationships with immediate supervisors (71%) Teamwork (67%) Working relationships with peers (63%) Job satisfaction (61%) Conflict reduction (52%) Organizational commitment (44%) Working relationships with clients (37%)..."  

The HAY GROUP, Consulting to Management (Sept. 2001)

  "Between 25 percent and 40 percent of Fortune 500 companies use executive coaches. The leaders of organizations such as Alcoa, American Red Cross, AT&T, Ford, Northwestern Mutual Life, 3M, UPS, American Standard, the federal governments of the United States and Canada are convinced that coaching works to develop people and increase productivity."  


  We have hired 30 organizational psychologists to coach 300 top managers. It credits them with "creating a climate where everyone in the organization feels empowered and capable and committed," says Tanya Clemons, the IBM vice president overseeing executive development. "We can already see the results."  


  We expect to spend "in the low millions" this year on executive coaching for their best middle managers.  


  The Anglo-Dutch conglomerate, has thirty coaches working in Europe, Asia, Latin America and Africa with 250 top managers.  


  Charles Barrentine states "It boils down to caring." He oversees 4,000 employees and finds coaching "invaluable. It points out things people would not notice themselves and plays a big role in shaping behavior."  


  Tony Latham, divisional V.P. for executive sourcing and development for World Wide sees executive coaching as a way to help valued employees evolve in a swiftly changing business environment and is starting up an in-house coaching program. "It's basic human nature," he says.  


  With a soft economy upon us many business coaches are getting extra calls from senior management forced to lay off colleagues. Bob Wright an executive coach says his clients are needing him even more during the downturn, "tough times are a great opportunity for those businesses who can make the hard, right decisions during difficult transition and adjustment periods and that's what coaching is all about, learning how to change and grow."  


  "Employees at all levels of the corporate ladder, fed up with a lack of advice from inside the company, are taking matters into their own hands and enlisting coaches for guidance on how to improve their performance, boost their profits, and make better decisions about everything from personnel to strategy. In the age of Every Man for Himself, every man can have a coach - and, in an ever more commonly held view, needs one."  

H.R com

  "Who needs a coach? Perhaps all of us in corporate America could benefit from a good one-on-one to help us sort out our issues, create a plan, and execute it. Executives and young professionals alike are finding that coaching is giving them the insights and skills they need to take charge of themselves--brutal, honest advice that they are not likely to find from someone within the organization."  


  "Progressive managers and consultants have long made coaching part of their jobs, helping employees improve their work habits and interpersonal skills. But in recent years, coaching has emerged as a distinct occupation and source of help in the workplace."  


  "Increasingly, nonprofit executives and managers are finding coaches a terrific sounding board and source of help in a demanding and complex job."  


  "The goal of coaching is the goal of good management: to make the most of an organization's valuable resources."  


  The Manchester survey of 140 companies shows nine in 10 executives believe coaching to be worth their time and dollars. The average return was more than $5 for each $1 spent.  


  "What's really driving the boom in coaching, is this: as we move from 30 miles an hour to 70 to 120 to we go from driving straight down the road to making right turns and left turns to abandoning cars and getting motorcycles...the whole game changes, and a lot of people are trying to keep up, learn how not to fall." John Kotter, Professor of Leadership  


  Bob Nardelli (CEO) believes that without a coach, people "will NEVER reach their maximum capabilities".  


  "Executive coaches are not for the meek. They're for people who value unambiguous feedback. All coaches have one thing in common, it's that they are ruthlessly results-oriented."  


  "If ever stressed out corporate America could use a little couch-time, it's now. Trust in big companies is at an all-time low. Baby-boomers have been burned; Gen Xers aren't expecting the Corporation to take care of them. Under the circumstances, employees are much likelier to go outside and get independent advice to help them be better managers." says Karen Cates, Assistant Professor of Organizational Behavior, Northwestern's  


  Asked for a conservative estimate of the the monetary payoff from the coaching they got, these managers described an average return of more than $100,000, or about six times what the coaching had cost their companies.  

NEWSWEEK, 2/5/96

  Part consultant, part motivational speaker, part therapist, and part rent-a-friend, coaches work with managers, entrepreneurs, and just plain folks, helping them define and achieve their goals ? career, personal, or most often, both.? Kendall Hamilton  

NATION'S BUSINESS, December 1998

  "...the quickly growing wave of coaching relationships that are helping small-business owners improve their business skills, recalibrate their approaches to management, and, often, totally reboot and rebalance themselves as leaders on the job and in the home and community." says Dale D. Bliss  


  "When W.L. (Trey) Crowdus, then a 41-year-old strategic marketing consultant in Austin , Tex. , sought a CEO post three years ago, he had help from an executive coach?Within three months, Crowdus was hired as CEO of Ambiatech, an Austin environmental company?In the interview game, coaches can take your play to a new level."  


  "Most executives seek out a coach when they know they need to make improvements, but they don?t know how to do it. It's like baseball, if we were swinging the bat perfectly we wouldn't have coaches." says Barbara Brannen, former Vice President of Human Resources  


  "I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable," says John Russell, Managing Director  


  "The demand for Executive Coaches has skyrocketed over the past 5 years, today's executive coach (EC) is intended to help leaders and potential leaders across the rocky, wild, and challenging road of organizational growth in today's dynamic and unstable work environment..."  


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I am always impressed with Wai's ability to be with the client and coach them from where they are. He brings clarity and authenticity to his coaching. He is able to reach the heart of the matter with grace and skill.

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M.Ed, PCC, LPC, NCC New Perspective Coaching

Wai has a very professional Coaching Presence. He consistently listens on a deep level-he has a true talent here. He moves his client skillfully to Designing Actions, based on the client's focus. He is very honoring of his clients and asks good follow-up questions.

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MCC, CL Inspired Mastery